Available for opportunities

Sayada
Sabikunnaher
Anika.

Business Analyst & Project Coordination Lead

Results-driven Business Analyst with 4+ years of experience in supporting cross-functional technology projects. I bridge the gap between business needs and technology — translating complexity into clarity, and requirements into results.

View My Work → LinkedIn ↗
4+
Years Experience
250+
Man-Days Approved
100%
UAT Pass Rate
Sayada Sabikunnaher Anika
Sayada Sabikunnaher Anika Business Analyst · Dhaka, BD
Business Analysis Project Coordination Stakeholder Management Agile & Scrum UAT Coordination BPMN & Process Mapping CMMI Level 3 Jira & Confluence Power BI Risk Management Business Analysis Project Coordination Stakeholder Management Agile & Scrum UAT Coordination BPMN & Process Mapping CMMI Level 3 Jira & Confluence Power BI Risk Management

The Person

Bridging business needs
with technology.

I am an experienced Business Analyst with a strong background in project coordination and delivery. Currently at BRAC IT, I support the successful delivery of multiple enterprise software projects — coordinating cross-functional teams, managing project documentation, and maintaining clear stakeholder communication.

With a focus on Agile and Scrum methodologies, I excel at task tracking, risk identification, and managing change requests. I collaborate closely with developers, QA teams, and delivery managers to ensure project goals are met on time and within scope.

In my previous role at Agami Limited, I led the B2B Quality Helpline project for British American Tobacco — improving service delivery, performance analysis, and team management while consistently exceeding KPIs. My ability to drive operational efficiency and manage client relationships has resulted in measurable business outcomes at every engagement.

Location
Mirpur, Dhaka, Bangladesh
Languages
  • Bangla — Native
  • English — Full Professional
Methodologies
  • Agile / Scrum
  • Waterfall SDLC
  • CMMI Level 3
  • BPMN Process Mapping
Contact
sabikunnaher.anika@gmail.com
+88 019-5755-3990

Professional Path

Industry Journey

Business Analyst
BRAC IT · Dhaka
July 2024 – Present
  • Coordinate cross-functional delivery activities across business users, developers, QA, and project managers to ensure on-time, in-scope delivery.
  • Lead requirement elicitation workshops and stakeholder interviews; translate business needs into SRS, user stories, workflows, and acceptance criteria.
  • Create and maintain structured project documentation including SRS, BRDs, process diagrams, traceability matrices, and test plans.
  • Support project tracking and delivery governance by monitoring progress, identifying risks, and escalating blockers early.
  • Ensured 100% UAT pass rate for all major change requests through rigorous BA validation and sanity testing.
  • Managed scope changes and CRs, supporting effort analysis resulting in 250+ man-days of approved enhancements.
  • Contributed high-quality documentation and delivery practices supporting CMMI Level 3 certification renewal.
Senior Executive – Customer Experience & Operations
Agami Limited · Dhaka
Jan 2023 – June 2024
  • Led end-to-end coordination of the BAT B2B Quality Helpline project, ensuring superior service delivery and profitability.
  • Coordinated operations across call center teams, vendors, and key stakeholders, ensuring all service delivery KPIs were met.
  • Developed structured operational documentation, reporting dashboards, and performance reviews for leadership.
  • Trained and managed a 25+ member team, improving escalation handling, service quality, and cross-team collaboration.
🏆 AGAMI Mavericks Award — Outstanding Leadership
Customer Experience Executive (E-commerce)
Agami Limited · Dhaka
July 2021 – Dec 2022
  • Supported daily operations of the SHOPOTH e-commerce platform, coordinating telesales, campaigns, and customer issue resolution.
  • Worked cross-functionally with marketing, logistics, and tech teams to improve customer experience and delivery outcomes.
  • Contributed to a 30% revenue increase through improved coordination and campaign execution.
Executive, Master Data Management
Agami Limited · Dhaka
Apr 2021 – June 2021
  • Managed and maintained master data sets ensuring accuracy and consistency across operational systems.
  • Supported data governance and reporting initiatives within the organization.

The Toolkit

Analytical Capability

📋
Project & Delivery
Project CoordinationRAID Logs Milestone TrackingDocumentation Risk ManagementScope Management
🔍
Business Analysis
SRS / BRDUser Stories Acceptance CriteriaBPMN Process MappingUAT SupportWorkflows
🤝
Coordination
Stakeholder ManagementClient Coordination Workshop FacilitationMeeting Management Team Leadership
🛠️
Tools & Platforms
JiraConfluence Power BIMicrosoft Excel PowerPointAgile / ScrumWaterfall SDLC

Foundations

Educational Pedigree

01
Bachelor of Business Administration
North South University, Dhaka
Finance · 2017 – 2021 · GPA: 3.22
Strong foundation in financial analysis, business operations, and strategic decision-making. Active participation in debate, leadership, and club management roles.
02
Higher Secondary Certificate
Dhaka Commerce College
Business Studies · 2014 – 2016
Core business studies curriculum building analytical and commercial thinking foundations.
03
Secondary School Certificate
Monipur High School & College
Business Studies · 2004 – 2014
Early academic formation with a focus on commerce and analytical disciplines.

Recognition

Milestones & Awards

🏆
AGAMI Mavericks Award
Outstanding execution and leadership in the BAT B2B Quality Helpline project at Agami Limited.
🥇
Champion, DCC Debate Competition
Grand champion at the DCC inter-college debate circuit — 2015.
🎖️
Debater of the Tournament
DIUDS National Championship 2016 — top individual debater recognition nationally.
🥈
Runner-up, NSU Inter-Department
NSU Inter-Department Debate Championship 2018 — top 2 finish out of all departments.
📋
PR, Venue & Logistics Manager
NSU Debate Club (2017–2019) — organized and managed national-level tournaments.
📈
30% Revenue Contribution
Drove measurable e-commerce revenue growth at SHOPOTH through improved coordination and campaign execution.

Continuous Learning

Certifications & Training

Excel Skills for Business: Essentials
Macquarie University
Power BI Fundamentals
Microsoft
Introduction to DAX in Power BI
Microsoft
Data Modeling in Power BI
Microsoft
Data Preparation in Power BI
Microsoft
Fundamentals of Digital Marketing
Google Digital Garage

Let's Connect

Start a conversation.

I'm always open to discussing new opportunities, project collaborations, or simply connecting with like-minded professionals. Whether you have a project in mind or just want to say hello — reach out anytime.

✉
Email
sabikunnaher.anika@gmail.com
📞
Phone
+88 019-5755-3990
in
LinkedIn
linkedin.com/in/sabikunnaheranika